Quality Policy

Our clinic’s Quality Management System aims to realize “excellent service delivery” based on an approach that adopts continuous improvement and development within the scope of the legal regulations we are obliged to comply with.

Processes are determined to measure the expectations and wishes of the patients and the contracted institutions with the patient’s relatives and to continuously improve their satisfaction. Improvement activities that measure the performance of these processes are planned.

In our institution, Quality Management System studies are accepted as an activity that should be carried out by all units and all employees. In this direction, continuous trainings are organized and implemented for all employees to have information about Quality Management and quality improvements. Employees’ participation in quality studies is encouraged.

In order to improve service quality, good relations are established with the companies that cooperate and their performance is continuously measured to provide faster, more economical and higher quality service.

It is aimed to perform the treatment with fast and accurate diagnosis by using modern and advanced technology. Our clinic Quality Management System is the responsibility of all employees, especially senior management, to ensure the continuous improvement of the system by working in accordance with the conditions.

In this sense;

• Our priority is to meet the expectations of patients and their relatives and to keep satisfaction at the highest level,
• To continuously improve our quality management system with a modern management approach,
• To provide honest quality health services by continuously improving the trust of patients, suppliers and all employees in the institution,
• To support our employees with continuous training and to activate the team spirit in the process of improvement and development,
• To provide a friendly, sincere, respectful working environment that the employee is proud of,
• To use our resources effectively,
• To be respectful to the environment,
• To be the most respected and reliable clinic in our region.

Our clinic continues to work on quality, patient and employee safety monitoring and measurement studies and continuous improvement after the audit.

• Cost and time savings
• Patient-oriented service delivery
• Fewer patients/relatives – employee complaints
• Optimal use of resources
• Healthy information flow
• Ease of management
• Provide quality patient care
• Formation of leadership awareness in personnel to develop and improve quality
• To ensure continuous improvement
• Ensuring the continuity of training activities

• Patient Orientation

Our clinic strives to understand and exceed current and future patient needs and expectations.

• Leadership

Leaders determine the purpose and direction of the organization. It creates an environment that will enable the participation of people for the achievement of the objectives of the organization.

• Participation of People

Employees are the foundation of an organization. Their full inclusion in the work allows them to use their own talents for the benefit of the organization.

• Process Approach

If appropriate resources and activities are managed as a process, the desired results can be achieved more effectively.

• System Approach in Management

Identifying, understanding, managing the system in which interrelated processes are created for a specific purpose increases the effectiveness and efficiency of the organization.

• Continuous Improvement

Continuous improvement is the most permanent goal of our clinic.

• Realistic Approach to Decision Making

  Effective decision-making depends on the analysis of data and information.