Privacy Policy

Medstar respects your privacy and is committed to protecting your personal data. This privacy policy will inform you as to how we look after your personal data when you visit our website (regardless of where you visit it from) and tell you about your privacy rights and how the law protects you. This privacy policy supplements our Terms of Use, please refer to them for any defined terms referred to in this privacy policy not defined in this policy.

This privacy policy applies to your personal information when you (or the business entity you represent) access our website or apply for use of our products and services and when you use our products and services. If you choose not to give us your personal information, it may delay or prevent us from meeting our obligations. We may be unable or prohibited to provide services to you (or the business entity you represent). Further, we may terminate provision of services to you (or the business entity you represent).

https://medstar.app/ is provided by Medstar Clinic Ltd. (“we”, “us”, “our” or “Medstar”), a company registered in England & Wales with company number 13160018 with registered office is at 69 High Street, London, N14 6LD.

Medstar Clinic Limited

106 Holly Park Road, London, England, N11 3HB

If you have any questions about this privacy policy, including any requests to exercise your legal rights, please contact the team using the details set out below.

Contact details: [email protected]

We may ask for or hold personal confidential information about you which will be used to support delivery of appropriate care and treatment. This is to support the provision of high quality care.

These records may include:

• Basic details, such as name, surname, maiden name, address, date of birth, next of kin,.
• Email address, username, telephone numbers (home, work, mobile).
• Contact we have had, such as appointments and home visits.
• Details and records of treatment and care, including, NHS number, notes and reports about your health.
• Results of lab work for blood tests, etc.
• Information from people who care for you and know you well, such as health professionals and relatives.

It may also include personal sensitive information such as sexuality, race, your religion or beliefs, and whether you have a disability, allergies or health conditions. It is important for us to have a complete picture, as this information assists staff involved in your care to deliver and provide improved care, deliver appropriate treatment and care plans, to meet your needs. Information is collected in a number of ways, via your new patient registration form, your consultant, referral details from your GP or other healthcare professional or directly given by you.

The processing of data and this privacy notice relates to all patient information processed within Medstar:

Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications to you via email or text message. You have the right to withdraw consent to marketing at any time by contacting us.

• To provide our services such as online booking, care and treatment.
• To help inform decisions that we make about your care.
• To ensure that your treatment is safe and effective.
• To work effectively with other organisations who may be involved in your care.
• To ensure our services can meet future needs.
• To review care provided to ensure it is of the highest standard possible.
• To train healthcare professionals.
• For research and audit.

It helps you because accurate and up-to-date information assists us in providing you with the best possible care. Where possible, when using information to inform future services and provision, non-identifiable information will be used.

We will only use your personal data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.

If we need to use your personal data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.

Please note that we may process your personal data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.

In addition to the circumstances required by the applicable law, we may share your information with trusted third parties when: 

• Interacting with our approved business service partners who are held to contractual and legal regulations as to how they are permitted to handle your data; and,
• Gathering your IP address, browser type, access times to improve our site

  We may share your personal data with the parties set out below for the purposes set out in the table Purposes for which we will use your personal data above.

• Service and technology providers acting as processors based in or outside EEA who provide IT and system administration services including but not limited to:
• Heydoc Limited (Heydoc)

Heydoc is a web application designed for clinical management in any setting or location. Heydoc provides, maintains and supports the system to allow us to run our organisations and manage our patient records. Heydoc’s mission is to improve healthcare. Their paramount responsibility is protecting and securing your data. Heydoc is committed to being transparent about their security practices. To check measures adopted by Heydoc regarding data processing, please visit the site  https://www.heydoc.co.uk/privacy-policy .

• Firebase (Google)

Firebase is Google’s mobile application development platform that helps us build, improve, and grow our app. To check measures adopted by Firebase regarding data processing, please visit the site  https://policies.google.com/privacy .

• Professional advisers acting as processors or joint controllers including lawyers, bankers, auditors and insurers based in third countries who provide consultancy, banking, legal, insurance and accounting services.
• Regulators and other authorities acting as processors or joint controllers based in or outside of EEA who require reporting of processing activities in certain
• Lab work

During your care we may also need to share information about you to third parties to process your test results. These test results are processed by our authorised and accredited laboratories that are based in the United Kingdom or the United States.

• Insurance companies

During your care we may need to share information to insurance companies where insurance plans are used to cover the costs of the care and treatment you as a patient are receiving. The data shared will be in the form of claims relating to the treatment received so that appropriate payment can be made. The insurers that receive this information will be highlighted to Medstar by the patient during registration.

During your treatment you may be referred by your GP or current healthcare professional to Medstar or Medstar may need to refer you to another healthcare professional for part of your treatment. Medstar will always gain written consent before a referral is completed. Details of transfers to third countries

In the event that we transfer your personal data out of the EU, we ensure a similar degree of protection is afforded to it by ensuring at least one of the following safeguards is implemented:

• We will only transfer your personal data to countries that have been deemed to providean adequate level of protection for personal
• Where we use certain service providers, we use specific contracts approved for use in the EU which give personal data the same protection it has in the EU.

Please contact us if you want further information on the specific mechanism used by us when transferring your personal data out of the EU.

We have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions, and they are subject to a duty of confidentiality.

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

How long will you use my personal data for?

Medstar align their retention periods for the storage of patient information and records to the NHS Records Management code of practice.

In some circumstances you can ask us to delete your data: see your Legal rights below for further information.

In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.

Under certain circumstances, you have rights under data protection laws in relation to your personal data. Please contact us at  [email protected]   in order to find out more about these rights, which are given below:

• Request access to your personal data
• Request correction of your personal data
• Request erasure of your personal data
• Object to processing of your personal data
• Request restriction of processing your personal data
• Request transfer of your personal data
• Right to withdraw consent

You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we could refuse to comply with your request in these circumstances.

We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response.

We try to respond to all legitimate requests within one month. Occasionally it could take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.

You have the right to:

Request access to your personal data (commonly known as a “data subject access request”). This enables you to receive a copy of the personal data we hold about you and to check that we are lawfully processing it.

Request correction of the personal data that we hold about you. This enables you to have any incomplete or inaccurate data we hold about you corrected, though we may need to verify the accuracy of the new data you provide to us.

Request erasure of your personal data. This enables you to ask us to delete or remove personal data where there is no good reason for us continuing to process it. You also have the right to ask us to delete or remove your personal data where you have successfully exercised your right to object to processing (see below), where we may have processed your information unlawfully or where we are required to erase your personal data to comply with local law. Note, however, that we may not always be able to comply with your request of erasure for specific legal reasons which will be notified to you, if applicable, at the time of your request.

Object to processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground as you feel it impacts on your fundamental rights and freedoms. You also have the right to object where we are processing your personal data for direct marketing purposes. In some cases, we may demonstrate that we have compelling legitimate grounds to process your information which override your rights and freedoms.

Request restriction of processing of your personal data. This enables you to ask us to suspend the processing of your personal data in the following scenarios:

• If you want us to establish the data’s accuracy.
• Where our use of the data is unlawful, but you do not want us to erase
• Where you need us to hold the data even if we no longer require it as you need it toestablish, exercise or defend legal
• You have objected to our use of your data, but we need to verify whether we haveoverriding legitimate grounds to use

Request the transfer of your personal data to you or to a third party. We will provide to you, or a third party you have chosen, your personal data in a structured, commonly used, machine- readable format. Note that this right only applies to automated information which you initially provided consent for us to use or where we used the information to perform a contract with you.

Withdraw consent at any time where we are relying on consent to process your personal data. However, this will not affect the lawfulness of any processing carried out before you withdraw your consent. If you withdraw your consent, we may not be able to provide certain products or services to you. We will advise you if this is the case at the time you withdraw your consent.

We try to meet the highest standards when collecting and using personal information. We encourage people to bring concerns to our attention and we take any complaints we receive very seriously.

You can submit a complaint to Medstar at any time by contacting;

If you have any questions or concerns regarding the information we hold on you, the use of your information or would like to discuss further, please contact;

Data Protection Officer (DPO) of Medstar via

E-mail:  [email protected]